Terms & Conditions

Welcome to Pyolohy ("we", "our", or "us"). These Terms & Conditions ("Terms") govern your access to and use of our website and the purchase of products from our online store.

By accessing our website or placing an order, you agree to be bound by these Terms.

1. Legal Entity

This website is owned and operated by:

Company Name: Hong Kong Liu Tuo International Limited

Registered Address: FLAT/RM 2101A 21/F TOWER 2 HONG KONG CITY 33 CANTON ROAD TSIM SHA TSUI KL

Business Registration Number: 73288754

Throughout these Terms, "Company", "we", "our", and "us" refer to the above legal entity.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

3. Products

We sell household, kitchen, and home organization products through our online store.

We strive to ensure that all product descriptions, images, specifications, and prices are accurate. However, we reserve the right to correct any errors, inaccuracies, or omissions without prior notice.

Product images are for illustration purposes only. Actual products may vary slightly.

4. Pricing

All prices displayed on our website are shown in the selected currency.

Prices are subject to change without prior notice.

Applicable taxes, duties, or import charges may be charged according to the destination country's regulations and are the responsibility of the customer unless otherwise stated.

5. Orders

After placing an order, you will receive an order confirmation email.

Acceptance of your order occurs only after payment has been successfully processed and the order has been confirmed by us.

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • suspected fraud;

  • pricing errors;

  • product availability;

  • violation of these Terms.

6. Payment

We accept secure online payments through trusted payment providers, including credit and debit cards.

Payment is charged at the time the order is placed.

If payment authorization fails, your order will not be processed.

7. Shipping

Orders are generally processed within 1–3 business days.

Estimated delivery time is 5–15 business days, depending on the destination and shipping carrier.

Shipping delays caused by customs clearance, weather conditions, carrier issues, or other events beyond our control are not considered our responsibility.

8. Order Cancellation

Customers may request cancellation before the order has been shipped.

Once an order has been dispatched, it cannot be cancelled.

If cancellation is approved before shipment, a full refund will be issued to the original payment method.

9. Returns & Refunds

Please refer to our Refund Policy for complete return and refund information.

Returned items must:

  • be unused and in original condition;

  • include original packaging where applicable;

  • be returned within the stated return period.

Refunds will be issued after inspection and approval of the returned product.

10. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, product descriptions, and website design, is owned by or licensed to the Company and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. Limitation of Liability

To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of this website or the purchase of products.

Our maximum liability shall not exceed the amount paid for the relevant order.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Force Majeure

We shall not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, transportation disruptions, or labor disputes.

14. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China.

Any dispute arising out of or relating to these Terms shall be submitted to the courts of Hong Kong, which shall have exclusive jurisdiction unless otherwise required by applicable law.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Updated versions will become effective immediately upon publication on this website.

16. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Company: Hong Kong Liu Tuo International Limited

Email: support@pyolohy.com